Shipping policy

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

If you refuse any shipments from https://kiiysupplements.com/ you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. The 'Kiiy supplements Company' does not hold any responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

Just a reminder that you will receive your order within 7-30 days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order unless otherwise stated. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner. Shipping is offered to the following destinations:

DESTINATIONS:
The United States 7-10 days
Western Europe: 10 - 21 days
Rest of the world 14-21 days
Canada 7-12 days
The United Kingdom 7-10 days
Australia 7-15 days

At KIIY Supplements, the fulfillment process includes the following: importing orders from an integrated online store, packaging, and leaving a package ready for carrier pickup. KIIY Supplements has a maximum lead time of 3 business days to achieve the above. This means that if an order is received by KIIY Supplements on Monday, it will be ready for pickup by Wednesday at the latest. If an order is received by KIIY Supplements on a Friday, it will be ready for pickup by Tuesday of the following week at the latest, and so forth. Under exceptional circumstances, such as but not limited to: unexpected order fulfillment volume surge, shortage of fulfillment staff members, software or technical issues, and/or connection issues for your online store, this lead time could be extended with or without previous and formal notice.

In addition to the 3 business days for fulfillment, you need to consider the *estimated transit times for the order to be delivered by the carrier to destination. KIIY Supplements is not a shipping carrier, and thus we rely on the carriers below for our shipping operations on behalf of our store:-USPS Domestic (US): estimated of 3-7 business days.-UPS Domestic (US): estimated of 3-5 business days.-GlobalPost (International): estimated of 10-14 business days.-UPS Worldwide (International): estimated of 10-14 business days.*

This is an estimation provided by the carriers, and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, workforce shortage or strikes, order volume surge due to holidays, etc.

Order processing takes up to 3 business days before shipment. Delivery times may vary depending on local customs processing times (if any). Kindly note that the order processing time is not included in the shipping timelines.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges incurred.

Priority Shipping & Handling means your order is put to the front of the queue. It will be handled faster from the warehouse and with great care! However, it will not affect shipping speed itself.

**** INTERNATIONAL SHIPPING POLICIES**** - Please note that KIIY Supplements does not offer free shipping for international orders. We also are not responsible for custom fees and or processes related to shipping. No refunds can be issued due to custom holds or restrictions with the exception that the products are returned to our warehouse facility in their original condition.